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Our electronic correspondence representatives are standing by with answers to your questions; just click here to send your question! They can provide you with detailed product specifications, pricing & shipping information, order status, service information and more. And they'll respond to your e-mail by the end of the next business day! Please include your name, e-mail address and phone number in the text of your message to ensure a quick response.
Your questions are also answered and any order changes made in just one phone call! Call a Customer Relations Specialist at 1-800-952-3509. No answering machines or runarounds; only friendly, skilled representatives trained to handle your questions, order substitutions, returns or billing.
Frequently asked questions:
Q: How late can I order?
A: With Brown & Saenger, you can order until 5:00 PM and expect free next day delivery within the city limits of each of the physical locations Brown & Saenger.
Q: Does your website offer different approval levels?
A: Yes. Brown & Saenger's ecommerce solution, BSonline2 offers various approval levels in order for you and your business to control costs.
Q: Does your website offer cost saving alternative items?
A: Yes. Our website will automatically list cost saving substitutes on many items.
Q: Is there reporting available from your internet site?
A: Reporting is available at the click of a button.
Q: Does Brown & Saenger offer office furniture?
A: Brown & Saenger offers a full variety of furniture to meet any budget. With dozens of manufacturers to choose from, Brown & Saenger can meet your every need.
Q: Can Brown & Saenger provide space planning and design?
A: Brown & Saenger provides free space planning and design to help our clients maximize their work environment
Q: What happens if I need a rubber stamp or sign?
A: Brown & Saenger provides a full array of custom rubber stamps and signs. Most of which are ready in just a matter of a few days.
Q: Can Brown & Saenger supply me with break room supplies?
A: B&S specializes in providing all the items necessary to supply your break room. From cleaning supplies to bottled water, Brown & Saenger has it all.
Q: Can I source my Janitorial needs from Brown & Saenger?
A: Yes. B&S offers a complete selection of Janitorial and safety supplies.
Q: How will my order be delivered?
A: All local deliveries are handled by an experienced, trained, and uniformed B&S driver.
Q: Is there a minimum order?
A: With Brown & Saenger there is no minimum order required.
Q: Can I use a credit card?
A: B&S accepts all major credit cards as a form of payment.
Q: What are the other methods of Payment besides credit card?
A: For corporate clients with good credit history and who are rated with D&B, we have net 30 day open account billing. Please contact us for a credit application if you would like to have open account billing.
Q: Can I make a special request?
A: Both customer service representatives and salespeople are here to respond to all special requests and needs.
Q: Are there custom billing options?
A: B&S offers a wide variety of billing options to meet the specific needs of our clients.
Q: Can I receive my invoice electronically?
A: Electronic invoices are readily available.
Q: Can I special order items that are not shown?
A: Yes. Brown & Saenger is your resource for over 40,000 office supply items, office furniture, professional printing and promotional products.
Q: Do you service locations outside South Dakota and North Dakota?
A: B&S services locations from coast to coast.
Q: When can we place orders on your online ordering system, BSonline2?
A: Our Electronic Ordering system, BSonline2, is available, except for the hours between 10:00pm and 3:00am CST for daily maintenance, as well as after 5:00pm on the last working day of each month. We're open 19 hours a day for your electronic ordering!
Q: How do you handle clients privacy
A: At Brown & Saenger, your right to privacy is of the utmost concern. When you visit our site, we only collect data that you allow us. When information has been voluntarily submitted or posted to this web site, only Brown & Saenger employees can access it.
The information that you provide will be kept confidential and used to support your relationship with Brown & Saenger. Employees who have access to your personal information are required to keep the information confidential and not use it for any purpose other than to carry out the services they are performing for Brown & Saenger. Information regarding name, address and telephone number, or your order and the products you purchase, cannot be sold to any outside organization for its use in marketing or solicitation. To prevent access, maintain data accuracy and ensure the correct use of information, we have appropriate physical, electronic and managerial procedures to safeguard and secure that which we collect online.
Q: Is it Safe Shopping using your online ordering e-commerce, BSonline2?
A: All transactions with Brown & Saenger products are encrypted through the industry standard called Secure Socket Layers (SSL). What this means to the client is that all credit card information is rewritten in a manner that nobody but Brown & Saenger can understand.
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